Preparing for Your First Appointment

We are located on the second floor of the Cor Van Raay YMCA. Our North Entrance is adjacent to the Chinook High School. Once you enter the North Entrance, there is an elevator to the right or stairs directly in front. We are located at Suite 2115 (end of the hall)

Please arrive 10-15 minutes prior to your appointment time to check-in and finalize paperwork. Completing the forms in advance of your appointment time will facilitate the processing time required for your first appointment and allow you and your therapist to optimize your time together. Our treatments are time-sensitive services. We are reserving a designated amount of time specifically for you. Arriving late reduces the time available for your procedure, affecting the quality of your results. If you’re over 10 minutes late, we may need to cancel your procedure, resulting in forfeiture of any deposits.

Any medical, referral or prescriptions, Alberta Health Care Card, and Extended Health Benefits.

Loose clothing (or gym type clothing), shorts and tshirt, minimal jewellery, and indoor shoes. All staff are professionally trained and licensed to ensure the highest quality of service and integrity. We follow proper draping techniques to ensure your privacy and comfort.

Payment is due at time of service. If a third-party payer (Extended Health Benefits, Motor Vehicle Insurance, or Workers’ Compensation) denies or does not pay all or part of your claim, you are responsible for the outstanding balance.

As a courtesy, direct billing may be offered; however, it is not guaranteed. Direct billing may be available only if:

• A valid credit card is kept securely on file; and
• Your insurance provider allows direct billing for your specific plan and services.

If you choose not to keep a credit card on file, or if direct billing is unavailable or declined, payment in full is required at the time of your appointment. If applicable, you may then submit your receipt to your insurance provider for reimbursement.

We cannot verify or guarantee your coverage. It is your responsibility to know your plan benefits, including co-payments, deductibles, annual maximums, and remaining coverage. Any portion of your treatment not paid by your insurance provider remains your responsibility.

Your appointments hold significant importance for our team members, as they are exclusively reserved for you. To ensure fairness and improve access to appointments, a strict Attendance Policy is in place. We value your time and appreciate your understanding in respecting ours.

• Same-day cancellations, same-day reschedules or no-shows will be charged 100% of the scheduled service fee.
• Cancellations or rescheduling made the day before your appointment, including messages received after hours or on Sundays, will incur a $50 charge.
• These charges apply to every occurrence, regardless of the reason.
• Cancellations or alterations made via email, text message and voicemail alone are not considered confirmed. Please speak directly to our receptionist about any changes.
• Choosing not to attend an appointment due to insufficient coverage or affordability is considered a late cancellation and is subject to our cancellation policy.

To provide you with appropriate care, we collect, use, and, when necessary, disclose your personal and health information.

This may include sharing relevant information with your physician, other health care providers involved in your care, insurers, employers, case managers, legal representatives, or other authorized agencies for the purposes of treatment, care coordination, payment, or as required or permitted by law. Your information is collected, used, stored, and disclosed in accordance with applicable privacy legislation.

To ensure a quiet environment, turn off all cell phones or put them on silent.

To protect privacy and confidentiality, photography and video recording are not permitted.

We are committed to providing a safe, respectful, and professional environment for our clients, visitors, and staff. Abusive, threatening, aggressive, discriminatory, or inappropriate language or behaviour toward anyone in our clinic will not be tolerated. Any individual engaging in such conduct may be asked to leave immediately, have services discontinued, and/or be reported to the appropriate authorities when warranted.